Join us for a behind-the-scenes look at how Clarivate transforms reported cases and customer feedback into fixes and improvements delivered in Alma, Primo VE, Leganto, and Rapido.
In this session, you'll gain insight into the end-to-end software development lifecycle, from how issues are evaluated and prioritized to how improvements are designed, developed, tested, and prepared for release. We’ll also discuss the important role customer feedback plays in shaping product direction and driving continuous improvement.
You’ll learn how Clarivate teams work together to ensure every release meets high standards for quality, reliability, performance, and security. We will explain how changes are validated and delivered through controlled release processes designed to provide a safe and stable customer experience.
Our goal is to provide greater transparency into how decisions are made, how releases are delivered, and how customer voices help shape the future of Ex Libris platform solutions.
Presenters:
-Ela Shachar, Director, Quality Assurance, Clarivate
-Matan Batz, Sr. Director, Software Engineering, Clarivate
-Omri Singer, Manager, Customer Care, Clarivate
