Small changes can make a big difference over time. Putting useful practices into play at your library can help create the kind of safe, secure, and service-oriented policies, procedures, and operations that will improve staff motivation and morale and make for more satisfied patrons.
Join Dr. Steve Albrecht as he provides a one-month template, using practical ideas to help library leaders and staffers create a safer, more secure, more-service driven library.
Learning Agenda (a sample of topics Steve covers):
• Service Keys: Service Blueprinting; the Patron’s Customer Value Model; Social Media Policies; Four Workplace Cultures; Photo and Video Policies; Preventing Service Fatigue.
• Safety Keys: Parking Lot Perils; First Responder Lists; First Aid Kits; Code Pink Drills; Space Re-Designs; Domestic Violence Civil Orders.
• Security Keys: Visitor Policies; Safe Room Kits; Lockdown Drills; Locking Door Hardware; Citizen’s Arrests; Panic Alarms.
For more information, check out our website:
www.iii.com
